To return a product to Eratronix, you will need to request preapproval for the return in your order. Any unauthorized returns will be denied or may cause delays in the process. Upon approval, you will receive an email containing a Return Shipping Label and a Packing Slip which include a dedicated Return ID along with details of the return item(s). Within the product's specified return period, gather your purchases and prepare them for return shipping. To ensure proper identification of your return, include the Packing Slip with your return item(s) in the package and attach the Return Shipping Label to the exterior of the shipment box once your products have been securely packaged to prevent damage and are ready for dispatch. Return labels remain valid for 14 days from their issuance date, during which time the returned products must be received by Eratronix. Return Products that are received by Eratronix in any of the following conditions are ineligible for return and may be rejected:

Any product that has a damaged, altered, missing, or otherwise unreadable serial number label, UPC, manufacturer model, or part number label, and/or warranty label.
Any product returned without all of its original packing and accessories, including the retail box, manuals, cables, and all other products that came with it.
Any products that were physically damaged or has discrepancies when you received the package. Please contact Eratronix Customer Service immediately. Pictures of the package and item are required. Eratronix will open an investigation of your claim and respond to you with the decision.

This Return Policy applies to products listed on any Eratronix owned or managed website and sold and shipped by Eratronix.

30-DAY RETURNS

Any product "sold and shipped" by Eratronix may be eligible for return within 30 days of the invoice date.

RETURN SHIPPING LABELS

For return products under 30 pounds or less, you will need to request a prepaid return shipping label and the $6 return shipping label fee will be deducted from your refund within the return policy period. For any return products more than 30 pounds, the return shipping fee will be recalculated.

Customers will be solely responsible for the loss or misplacement of products returned if you return the package of products without a Return ID. Product received more than 14 days after the Return ID is assigned is subject to refusal at the discretion of the Customer Services Department.

ADDITIONAL RETURN POLICIES

Standard Return Policy: Refund will take place within 30 days to your original payment method after Eratronix receives the returned products “Sold and Shipped” by Eratronix.
Manufacturer Only Return Policy: This item is only covered by the manufacturer's warranty. Please refer to the manufacturer's warranty terms and conditions or contact the manufacturer.

REFUND POLICIES

Return Processing: Please allow at least 5 business days after the returned items are received for products "Sold and Shipped by Eratronix" to be processed. We will send you an email on your return after it has been processed.
Refunds: Refunds will be provided back to your original payment method once your return has been processed. If the original payment option is no longer accessible, please contact us.

SPECIFIC PRODUCT RETURN POLICIES

Bundle or Combo Purchases: Bundles are collections of products that are sold at a discounted price. You must return the ENTIRE BUNDLE when requesting a refund.
Digital Products: All sales of digital products are final and cannot be returned, exchanged, replaced, or refunded.

Eratronix Return Policy

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